THE FINE PRINT

By ordering from Caitlin's Cutlery, you acknowledge that you are not restricted under law from possessing any product sold on this website. By placing an order, the buyer affirms that they are at least 18 years of age and acknowledges that the products ordered will be used in a lawful manner and the customer is then to be held solely responsible.  It is up to the customer/buyer to adhere to all local laws & regulations regarding the purchase, transportation, and use of any and all products.  Also, by ordering, it is agreed that Caitlin's Cutlery and its subsidiaries are in no way responsible for any injury, damage or death caused by the utilization, misuse and/or mishandling of any of any products sold via site and/or at events/shows.

Information; including but not limited to the product pricing and availability, may be changed or updated at the discretion of the owner and sole proprietor of Caitlin's Cutlery. This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.  Caitlin's Cutlery and any subsidiaries reserve the right to refuse services, cancel orders, and/or cancel entire accounts at their own discretion and without limitation. Most especially if Caitlin's Cutlery believes that any customer's conduct; new or repeat, violates applicable law or could cause or be viewed as potentially harmful, Caitlin's Cutlery and any subsidiaries reserve the right to report any harmful behavior to the proper authorities.  Information on this site may contain technical inaccuracies or typographical errors, we are after all human.  So please just make us aware and we will do our best to correct the error.

Personal information that may be submitted to Caitlin's Cutlery through this website or other mobile applications is governed by the Caitlin's Cutlery Fine Print, effective immediately and can be changed at the discretion of the sole proprietor.  Caitlin's Cutlery is the sole owner of any/all information collected through this website or mobile application. The information of our customers, site visitors, account holders and/or customers will not be sold, rented, traded or offered up to anyone; for any reason.  Your information is only used in efforts to respond directly with you regarding business between you and Caitlin's Cutlery.  Your information will not be shared with any third party other than what is necessary to fulfill your request such as in efforts to ship your order.  We do offer the ability to opt out of any future contacts from Caitlin's Cutlery at any time.  Simply contact us via email or telephone; found on our Contact Us page to see what data we may have, if any, that may need to be changed, corrected, removed and/or express any concern you have about our use of your data.  When you submit sensitive information we take precautions to protect that information via the Caitlin's Cutlery website, your information is protected both on and offline.  Wherever sensitive information is collected; such as credit card data, that information is encrypted and transferred to Caitlin's Cutlery.  To verify this, look for 'https' at the beginning of the web address in your web browser address bar. While we use encryption to protect our customers' sensitive information transmitted online, Caitlin's Cutlery also protects your information offline by limiting access to employees who need the information to perform specific tasks.  Computers, networks, and servers where personally identifiable information is stored are kept in a secure environment.  Changes to our privacy policy will be updated here and are at the discretion of the sole proprietor of Caitlin's Cutlery.

All products shown on the website are typically held in stock at our location.  If an item that is not available is ordered, we will let you know as soon as possible.  If you should see an item that is not available but still wish to purchase, please contact us and we will do what we can to fill your order.  Orders are processed as quickly as possible; however, as events can sometimes overlap web sales, please anticipate up to 5-7 Business Days to process orders, depending on the time of year.  Keep in mind that we do travel to events throughout the season and need to wait until we get back to the shop to process orders.  If you should have a specific need by date, please contact us and we will do what we can to accommodate your request, if possible.

Once an order has left our facility and the carrier has taken possession of the package, it is the responsibility of the carrier to deliver the customer's package in a timely manner.  Caitlin's Cutlery cannot be held responsible for shipments that are lost or delayed due to worldwide pandemic, inclement weather, and/or other carrier delaying circumstances.  If your shipment is delayed, please contact the carrier of your tracking number for further information or to open a case regarding your missing package.

When purchasing via the website, it is state law that Caitlin's Cutlery is to charge 7.75% sales tax for any merchandise ordered by residents in the State of California.  Should you find our booth at an event and purchase from us directly, the sales tax rate will be based on the local rates applicable to that area.

We are understanding to certain circumstances and are willing to discuss the possibilities of a return.  Any items being returned must be in their original condition.  This means the product cannot be worn, washed, soiled, damaged, or used in any way.  Please contact us before sending an item back that you think may be damaged or defective.  Shipping costs are not refundable unless we are at fault. We will always correct any errors we make at no extra cost to you. If a return is agreed upon you will need to pay for the return shipping costs and a 20% restocking fee.

Refunds will first be offered as store credit and will not be issued until after the returned product is received.  If store credit is not suitable and an agreement has been reached, 5-7 Business Days will be needed to process a refund back to you after the return product is received.  This timing may need to be extended depending on event schedule and accessibility to verify the returned product and process the refund.

As this is a web store and we do not currently have a brick and mortar storefront, hours are not applicable.  During the faire season email is an easier form of communication due to the travel.  However, for a greater chance to get a hold of us directly, please try contact us between Tuesday and Thursday most weeks.  Otherwise, if you should have any questions or need any further information, please do not hesitate to Contact Us.